We hope you love your purchase. However, we are happy to process an exchange or issue you a refund.
Bronson offers a 30-day returning period. Please contact customer service within 30 days of receiving your full order. The full process takes about 7 business days. Be sure to send your return within 30 days of the delivery date—returns after this period won’t be accepted.
We provide a return label for your order with service charge starting from $7. Please dispatch the parcel as soon as possible after receiving the shipping label from our customer service team.
Standard Shipping (YunExpress, SF Express, China Post): 15-21 days.
Priority Shipping (YunExpress): 8-14 days.
Express Shipping (FedEx, UPS, DPD): 7-9 days.
US Domestic Standard Shipping : 5-7 days (Dispatch time from warehouse: within 48 hours, excluding weekends and public holidays).
Notes:
* All of the above delivery times are estimated only. Delivery time will vary by country depending on the efficiency and expediency of your country’s postal service. Based on our historical timeliness data, more than 96% of our orders were delivered within the estimated time.
* During holidays and peak sales, the orders process may take longer.
* Once shipped, an order’s tracking information is beyond our control, and as much as we’d like to be there, final delivery is out of our hands. Bronson Mfg. does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
* Recent orders to the United States have been affected by changes in customs policies. Express Shipping recipients are now required to pay customs duties upon notification. If you receive such a request, please prepay the fee on your behalf and then contact our customer service team for further assistance.
Notes:
* Please note circumstances out of our control such as natural disasters, holiday delays, etc. may cause shipping delays and postponements. Delivery of products will be subject to the Terms of Service provided by the carrier.
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